AI Agents for General Practices and Primary Care: Appointment Management, Triage Communication, and Patient Retention

General practices are under enormous pressure: too many patients, too little doctor capacity, and an overloaded telephone line. Patients who call for a repeat prescription, a non-urgent question, or a status update block the line for emergencies. AI agents support the practice by automating routine tasks so the doctor's assistant and GP free up time for complex care.

Appointment Management and Online Scheduling

An AI agent manages the appointment system: patients can schedule their own appointment via an app or website for non-urgent complaints, choosing from available slots with their regular GP or a practice nurse. The system asks targeted questions about the complaint to reserve the right appointment time (short consultation vs. long consultation). Patients receive an automatic confirmation and a reminder 24 hours before the appointment. When an appointment is cancelled, the freed slot is automatically offered via the waiting list.

• Online self-scheduling: schedule non-urgent appointments independently
• Complaint triage: determine correct consultation length via questions
• Reminders: 24-hour reminder with cancellation option
• Waiting list management: immediately offer freed slots

Repeat Prescriptions and Chronic Care Management

Repeat prescriptions are a major burden for the practice: patients call, the assistant notes, the doctor signs, the pharmacy is called. An AI agent automates this process: patients request their repeat prescription digitally, the system checks the last dispensing date and elapsed time, generates a draft that the GP approves with one click, and sends the prescription directly to the pharmacy of choice. For chronic patients, the system monitors the check-up frequency: a diabetes patient who misses their quarterly check-up automatically receives an invitation.

• Digital prescription request: patient requests online, system processes
• Approval: GP approves with one click
• Pharmacy link: send prescription directly to pharmacy of choice
• Chronic care monitoring: monitor check-up intervals and send invitations

Patient Communication and Results Management

Patients call en masse for results of blood tests or X-rays. An AI agent manages results communication: for normal results the patient automatically receives a message ('Your blood values are normal, no action needed'), for abnormal results the system sends an invitation for a brief telephone consultation. This significantly reduces the telephone burden and gives the patient faster clarity.

Your Company OS implements AI agents for general practices, health centers, urgent care centers, primary care groups, and practice nurse practices that want to reduce telephone pressure and improve preventive care quality.