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Privacy Statement

Match-AI B.V. (in formation) · match-ai.nl/privacy

Last updated: February 2026

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Table of Contents

1. General
2. Customer Responsibility
3. Data We Process
4. Legal Basis
5. No Responsibility for AI Output
6. Third Parties & Sub-processors
7. Retention Periods
8. Security
9. Your Rights (GDPR)
10. Changes

1. General

Match-AI B.V. (in formation), located at De Kronkels 16B, 3752 LM Bunschoten-Spakenburg, provides AI assistance services. Match AI is a facilitating technology service and accepts no responsibility for the content, output or use of the AI assistant by the client.

2. Customer Responsibility

The client is at all times solely responsible for:

  • Data entered into or shared with the AI assistant
  • Output and information generated by the AI assistant
  • Compliance with GDPR and other privacy laws when using the service
  • Accuracy of decisions based on AI output

Match AI is not liable for damages arising from the use of the service or the processing of data by the client.

3. Data We Process

Match AI only processes strictly necessary data:

  • Contact details (name, email, phone) for account management
  • Company name for invoicing and communication
  • Technical usage data (logins, session data) for security

Match AI does not store conversations or AI output beyond what is technically necessary.

4. Legal Basis

  • Performance of contract (GDPR Art. 6.1.b)
  • Legal obligations (GDPR Art. 6.1.c)

Match AI does not process data for marketing or profiling without explicit consent.

5. No Responsibility for AI Output

The AI assistant generates responses based on third-party language models (including Anthropic, OpenAI). Match AI:

  • Does not guarantee the accuracy or completeness of AI output
  • Is not liable for decisions based on AI output
  • Is not responsible for damage caused by use of the AI assistant
  • Has no control over the output of underlying AI models

6. Third Parties & Sub-processors

Match AI is not responsible for the privacy policy or data practices of these third parties.

Anthropic / OpenAI

AI models (no personal data storage)

Telegram

Communication platform (own privacy policy applies)

Cloud infrastructure

Hosting services within the EU

7. Retention Periods

  • Customer data: 7 years after end of agreement (tax obligation)
  • Technical logs: maximum 90 days
  • Conversation data: not structurally stored

8. Security

Match AI takes appropriate technical measures. Match AI accepts no liability for data breaches, hacks or unauthorized access by third parties beyond Match AI's control.

9. Your Rights (GDPR)

You can submit a request for access, rectification, deletion or data portability via info@match-ai.nl. We respond within 30 days. You can also file a complaint with the Dutch Data Protection Authority (AP).

10. Changes

Match AI reserves the right to change this privacy statement at any time. The most current version can be found at match-ai.nl/privacy. Continued use after changes constitutes acceptance.

Contact

Vragen over uw privacy? Neem contact op via:

info@match-ai.nl

U kunt ook een klacht indienen bij de Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

Frequently asked questions about privacy

Which data does Your Company OS process?

Your Company OS processes only the data needed for our services: contact details, quotes, invoices and the data required to let an AI colleague work within your processes. We never process more than necessary.

Is my data stored outside Europe?

No. Your Company OS processes data within the European Union, using European models and hosting. That keeps you GDPR compliant, also in cross-border cooperation.

How long do you keep my data?

We keep data no longer than needed for the purpose it was collected for, with statutory retention periods for administration and invoices as the upper limit.

How can I access or delete my data?

Send a request to info@match-ai.nl. We respond within the statutory period of one month and help you with access, correction or deletion of your data.