AI chatbot
An AI chatbot is an automated system that simulates human conversations via text or speech, answers questions, and executes tasks.
Detailed explanation
Modern AI chatbots are very different from the script-based chatbots of the past. Thanks to LLM technology, they understand free text, maintain context across multiple messages, and can answer complex questions. They are available on websites, WhatsApp, Telegram, LinkedIn, and other channels.
For B2B sales, AI chatbots are powerful lead qualification tools. They can greet website visitors, inventory their needs, offer the right content, and, when the lead is warm enough, directly schedule a meeting. All 24/7, without a human needing to be available.
Synonyms
Examples
An accounting firm places an AI chatbot on their website. The chatbot asks 5 qualification questions, determines if the visitor is a potential customer, and automatically schedules an introductory call, without a receptionist or sales employee.
Your Company OS' WhatsApp chatbot for a retail client: customers can track their order, request a return, or ask a product question via WhatsApp. The agent handles the standard questions itself and routes anything unusual to an employee. How much runs automatically is measured in the pilot on the client's own question volume.
When to use this?
AI chatbots are most effective as lead qualification tools on websites, as 24/7 customer service channels, and as automatic follow-up tools for incoming leads.
Your Company OS approach
Your Company OS goes beyond a chatbot: your AI colleague also works in your CRM, mailbox and other systems. A conversation leads to an action your team can check.
Related terms
Want to know more about AI chatbot?
Want to know how to put AI chatbot to work in your organisation? Get in touch with Your Company OS.