1. Intelligent Ticket Routing
An AI agent reads every incoming ticket, understands the intent, determines urgency and routes to the right specialist. Work that used to be sorted by hand arrives with the team as prepared work.
Departments · Your Company OS
AI Agents for Customer Service
Automate your B2B support with autonomous AI agents that handle tickets 24/7, keep customers happy, and relieve your team.
24/7
autonomously active
EU
GDPR-proof setup
NL
for teams in the Netherlands
Your Company OS for your department
B2B customer service is under pressure: customers expect instant answers, support talent is scarce, and cost per ticket keeps rising. AI agents solve this by automating repetitive tasks, performing intelligent routing, and proactively intervening before issues escalate.
CONNECT. AUTOMATE. COLLABORATE.
Your Company OS for Customer service: one place for systems, team and AI colleagues
Connect
Your systems come together in one place: helpdesk, knowledge base and CRM, such as Zendesk, Freshdesk, Intercom and Salesforce Service Cloud.
Automate
Recurring work runs by itself: routing tickets, preparing first replies, picking up churn signals and maintaining the knowledge base, with dashboards that show what is happening.
Collaborate
Your team and your AI colleagues work in the same place on the same tickets. Complex or sensitive cases go to a person with a context summary: you decide.
5 Concrete Benefits of AI Agents for Customer Service
What Your Company OS takes over in your field, on your own systems and with your team in charge.
2. Automatic First-Line Response
Recurring questions are answered from your own knowledge base and customer data in the CRM. The agent prepares a draft reply or sends it within the boundaries you set. How much runs without a human differs per organisation and is measured in the onboarding period with your own ticket volume.
3. Proactive Churn Prevention
The AI agent follows signals that are already in your systems: reduced usage, an approaching contract renewal, an open complaint. When it sees risk, it prepares a proactive follow-up for the account manager.
4. Knowledge Base Management and Self-Service
The agent shows which questions come back most often and where the knowledge base falls short, and proposes draft articles. That is how self-service grows on what customers actually ask.
5. Automatic QA and Performance Insights
After every interaction, the AI agent analyzes response quality, identifies improvement points and generates weekly insights for management, without manual sampling or subjective assessments.
FAQ
Frequently asked questions about AI agents for Customer Service
Can an AI agent really handle complex support questions?+
AI agents are good at structured and semi-complex questions: status questions, changes, and questions that can be answered from fixed information. Complex, emotionally sensitive or legally complex cases go to a human, with a context summary attached. How much runs automatically differs per organisation and is measured in the onboarding period with your own volume.
Which helpdesk systems does the AI agent integrate with?+
Your Company OS's support agents integrate with Zendesk, Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service Cloud and other popular helpdesk platforms.
How quickly can an AI customer service agent go live?+
In the 4-week onboarding period we set up a first version for ticket routing and answers to the most common questions together with you, starting on a limited volume. Afterwards you decide whether to roll out further.
Is AI-powered customer contact GDPR-compliant?+
Yes. Your Company OS builds all agents on EU infrastructure with privacy-by-design as standard. Customer data stays within the EU, opt-out mechanisms are built in as standard.
Does the AI agent replace my support staff?+
No. The AI agent takes over repetitive, simple tasks so your support staff can focus on complex cases and relationship building. How much difference that makes is measured per team in the onboarding period, based on your own ticket volume and first response time.
What does an AI customer service agent cost?+
You start with a 4-week onboarding period. We onboard your AI colleague together with you on your own processes and systems, tested with real work. We agree the rate with you in advance. It is a low-threshold way to find out what your AI colleague will mean for your organisation. Afterwards you decide whether to extend the trial; if it stays, Your Company OS works with a fixed service per 4 weeks including management, further development and support.
How Your Company OS works
Systems, team and AI colleagues in one place.
In Your Company OS your systems, your team and your AI colleagues come together. The AI colleagues pick up the recurring work inside your own systems, and you stay in charge.
NEXT STEP
Ready to Automate Your Customer Service?
Discover in a no-obligation conversation how an AI agent can transform your support. We analyze your current processes and show which concrete results are achievable.
