Recognise questions
The agent categorises customer questions by topic, urgency and required next step.
Automate customer service
Get customer questions to the right answer faster.
An AI colleague that understands customer questions, asks for missing information, prepares answers and neatly hands over complex situations to your team.
Service and support teams
FIRST PILOT
Start with one question flow: inbox, form, WhatsApp export or support email.
Automating customer service is not about replacing people, but reducing waiting times, repeated questions and search work.
Faster response time
Fewer repeated questions
Better handover to people
Your Company OS
One place where your systems, your team and your AI colleagues come together.
Connect
Your systems talk to each other: email, calendar, CRM and accounting. You replace nothing.
Automate
Recurring work runs by itself. You approve the important steps.
Collaborate
Your team and your AI colleagues work in the same files, with one shared memory.
TASKS YOU HAND OVER
Where you hand over work right away
Concrete tasks that return every week and are quick to measure.
Prepare answers
Frequently asked questions receive a draft answer based on your knowledge and tone.
Request missing information
The customer receives targeted follow-up questions so the team does not have to search.
Enrich tickets
Summary, customer context, attachments and suggested action are brought together.
Escalate to a person
For exceptions, complaints or substantive judgment, the right colleague is involved.
Flag recurring issues
Common questions become visible as a point for improvement in product, process or communication.
WHY YOURCOMPANYOS
No more work stuck between your tools.
A request in your email, an appointment in WhatsApp, a figure in Excel: someone retypes it or asks about it. In Your Company OS nobody has to.
Your Company OS
Outlook
Anne-Marit
Exact
HubSpot
Agenda
Tijn
Excel
WhatsApp
Cyrill
Karel
Frits
Henk4-WEEK APPROACH
We do not build everything at once. We take one recurring workflow live.
- 01
Choose the process
Together we choose the first process: recurring, well scoped and easy to measure.
- 02
Connect your systems
Email, forms, CRM, Drive and your existing documents are connected.
- 03
Automate the steps
Together we set the rules: what runs by itself and when it goes to a human.
- 04
Collaborate, with control
You stay in control: sensitive steps ask for your approval first.
Keep reading
Where to go next.
Frequently asked questions
Quick answers to the main questions.
Can AI take over customer service completely?+
That is usually not advisable. The best start is sorting questions, preparing answers and passing complex situations on to people.
Does this work with our existing mailbox or ticketing system?+
Often yes. We start practically with the channels you already use and connect more deeply later where needed.
How do we keep control over answers?+
With clear knowledge sources, approval rules, logging and escalation to people when there is doubt or an exception.
Peter van de Groep
Commercial contact at Your Company OS
YOUR CONTACT
Which workflow costs your team too much time every week?
Book an intake. Together we choose the first process and make clear what it delivers for you.